Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 2-5 business days. You'll receive a confirmation email with tracking information once your order has been dispatched.
Shipping Timeframes
- Australia: 10-30 business days (oversized items may take up to 6 weeks)
- International: 15-30 business days
Please note that these are estimated timeframes and may vary depending on your location, product size, and customs processing for international orders.
Free Shipping
We offer free shipping on all Australian orders over $50 AUD. Shipping costs for orders under $50 are calculated at checkout based on your location and order size.
Shipping Origin
We partner with warehouses in China and Asia to bring you premium cat products at competitive prices. Products ship directly from these warehouses to your door. Orders may ship from different locations depending on product availability.
Tracking
All orders include tracking information, which will be sent to your email once your order ships. You can track your package using the provided tracking number.
International Orders
For international orders, please note that customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs.
Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to customs processing, holidays, or unforeseen circumstances. We appreciate your patience and understanding.
Contact Us
If you have any questions about your shipment, please contact us at support@catthingz.com or call +61 402 081 604